Privacy Policy

Last Updated: March 3, 2025

Welcome to SGR Tiketi. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Information You Provide

When you use SGR Tiketi, we may collect certain information that you voluntarily provide to us, including:

SMS notifications that you paste or upload for ticket generation
Passenger names as contained in the SGR SMS notifications
Travel details including departure/destination stations, dates, and times
Ticket numbers and journey identifiers
Any feedback, support requests, or communications you send us

1.2 Information Collected Automatically

When you use our application, we may automatically collect certain information, including:

Device information (model, operating system version)
App usage statistics and interaction data
Error logs and application performance data
IP address and basic geographic location

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide our core ticket generation and management services
To create, maintain, and display your digital train tickets
To improve and optimize our application functionality
To diagnose technical issues and maintain security
To communicate with you regarding service updates or support requests
To comply with legal obligations

3. Data Storage and Security

SGR Tiketi prioritizes user data security in the following ways:

Ephemeral Data Handling: We process your SMS and ticket information ephemerally (temporarily). Once your ticket is generated, the original SMS data is not retained on our servers
Ticket data is primarily stored locally on your device for offline access
We minimize data collection and only store what is necessary for the app's functionality
Data transmission over the internet uses secure, encrypted connections
We implement industry-standard security measures to protect any data stored on our servers
Regular security assessments and updates to maintain data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any data transmission over the internet carries inherent risks.

4. Data Sharing and Third Parties

SGR Tiketi does not sell your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist in operating our application and providing services to you
If required by law, regulation, or legal process
To protect the safety, rights, or property of SGR Tiketi, our users, or others
In connection with a business transfer such as a merger or acquisition

Our application may use third-party services such as Google Analytics and Firebase for analytics and app performance monitoring. These services collect anonymous usage data and are subject to their own privacy policies.

5. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing your personal information
Correcting inaccurate information
Deleting your information
Restricting or objecting to processing
Data portability

To exercise these rights, please contact us using the information provided at the end of this Policy.

6. Children's Privacy

SGR Tiketi is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our application after such modifications will constitute your acknowledgment of the modified Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SGR Tiketi

Email: benard@flutterai.dev

Address: P.O. Box 12345, Dar Es Salaam, Tanzania